HAND WASH EVERYTHING!
Make sure to soak any items in lukewarm water with some washing liquid for 15 minutes. If you're washing something white, soak it separately and add some sard's washing powder. Then, hang them to dry in the shade.
We want you to love your order!
If you're not completely satisfied, we're happy to offer a refund, exchange, or store credit. We want your shopping experience to be easy and hassle-free, so here's what you need to know:
Eligibility for Returns, Exchanges, or Store Credit:
1. Return Window: Items must be returned within 14 days of receiving your order.
2. Full-Priced Items:
Items purchased at full price (including those using the 10% off introductory code) are eligible for a refund or exchange.
3. Sale Items (Discounts over 10%):
Items purchased using promotional codes or during sales over 10% off are not eligible for a refund, but may be exchanged for another size or item, subject to availability.
4. Return Process: To begin the return process, simply email us at info.lulah@gmail.com with your order number and full name. We will provide you with the return address and ensure your refund, exchange, or store credit is processed within 48 hours of receiving your returned item.
5. Cost of return: The return postage cost is covered by you unless you received the incorrect item or it is faulty.
Final Sale Items:
- Sale Purchases: Items bought during online sales or with significant discounts are final sale and are not eligible for returns, exchanges, or store credit.
- We do not accept returns on items damaged by general wear and tear.
Damaged or Incorrect Items:
If you receive an item that is damaged, faulty, or incorrect, please contact us immediately at info.lulah@gmail.com. We'll do our best to resolve the issue as quickly as possible.